Model withdrawal form (fill in this form and send it back only if you want to withdraw from the contract)

Notice of withdrawal

Addressee: (enter your name and surname / business name, registered address and, if applicable, the fax number and e-mail address of the businessman)

I hereby declare / announce * that I hereby withdraw / withdraw from the contract (order number ............) on the purchase of the following goods:      

(I recommend you to specify exactly what additional requirements consumers should write - eg order number, name and product number, number of pieces, etc.)

Ordering date: Click here to enter the date.

Date of receipt of the goods (date when I received the goods): Click here to enter the date.

Your name and surname:

Your address:

If you are sending a document withdrawal, please add your signature:


Date: Click here and enter the date.

* Delete as inappropriate




Lessons on the right of withdrawal

1. Right to withdraw from the contract

1.1. Within 14 days you have the right to withdraw from this contract without giving any reason.

1.2. You have the right to withdraw from the contract without giving any reason within 14 days of the day following the day on which you or the third party you are assigned to take over the goods.

1.3. For the purpose of exercising the right to withdraw from the contract, you must inform Richenza s., Škroupova 441, 500 02 Hradec Králové * in the form of a unilateral legal hearing (for example, by postal mail, fax or e-mail). You may use the enclosed template for withdrawal, but it is not your responsibility.

1.4. In order to comply with the withdrawal period, it is sufficient to submit a withdrawal before the expiry of the relevant period.

2. Consequences of withdrawal

2.1. If you withdraw from this Agreement, we will return you without undue delay, not later than 14 days after the date of your notice of withdrawal, all payments we received from you, including delivery costs (excluding additional costs incurred as a result of you of the chosen delivery method, which is different from the cheapest standard delivery method offered by us). For refunds, we use the same payment method you used to initiate the initial transaction, unless you explicitly specify otherwise. In any case, you will not incur any additional costs. We will refund the payment only upon receipt of the returned goods or proof that you have returned the goods, whichever comes first.


a) Acceptance of goods Goods without undue delay, or within 14 days from the date of withdrawal from this contract, send back or hand over the goods to Richenza s., Škroupova 441, 500 02 Hradec Králové **. The deadline is considered to be preserved if you send us the goods back before the end of 14 days.

b) Costs associated with the return of goods You will bear the direct costs associated with returning the goods.

c) Liability for the value of the returned goods You are responsible only for the loss of value of the goods as a result of the handling of these goods in a manner other than that necessary to understand the nature and characteristics of the goods, including their functionality. * Enter your name and surname, business name / business name, address, and your telephone and fax number and e-mail address) ** Enter your name and surname / business name, name, address, or name and surname, address of the person who is authorized to take over the goods.

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